To Serve well

Serving with Excellence for a Life of Excellence

Serve Well

Unexpected Gifts, Part 2 – Taking count & giving thanks

So, the entire idea of “Unexpected Gifts” I mentioned Tuesday has me on a path to identify and take account of those that I have experienced this year. I hope you will find some value in the idea that no matter what a possible “shit show” you think your life can be in some seasons, there are quite literally gifts at every turn.  (okay, so that was a strong word, but the point is that in the midst of even the toughest times, crazy blessings show up if you are paying attention.)

I really don’t want to overuse examples of my life, but I think it may be useful as a thought starter for you all.

January-March: At that point I had a growing consultancy business. It was a time in my life where I felt God had me in a holding pattern. Although I was completely unclear about where I was headed, I was constantly sent not only encouraging people, but clients that needed my service. Most of these I had never met and all came at the perfect timing. (Also, I turned 50… I think that is a gift of some sort of new stage of wisdom, right? So far, it’s a lot of extra time on the treadmill to keep up. Haha)

April-June: Our family was faced with what many of my friends are facing right now… The impact of aging parents and a health crisis. My mother suffered multiple seizures and all of a sudden our world as we knew it stopped so that we could attend to the situation. So many unexpected gifts here, including a renewed focus on how precious these years are, to quality time with relatives that we don’t normally get to connect with as much. What a powerful reminder that my world is filled with dear friends from all parts of my life that stood ready in whatever way was needed, to a deeper realization of the vast needs in our health care system. Since health care is my career, this opened up my eyes to see the incredible opportunities for improvement we have to address from the patient side. (Also, without my consultant business, getting away for a lengthy time period would have added way more stress – another gift).

Also during this time, I was recruited to lead Partners in Primary Care (senior-focused primary care clinics) and Transcend MSO for the Kansas City Community. The picture is a small part of our team. These people quite simply blow me away with their commitment to our community’s seniors and really to one another. The clinics have only been in KC for a year in October and these people are family as if they’ve worked together for years. That is a far reaching gift that will impact their lives and all around them in their homes and those these serve.

July-September: God placed some pretty incredible new friends in my life this summer. I will absolutely never get over how we are given what we need at the perfect time. These people have gotten me out of the house, and have shined a new light on the incredible importance of a tribe.  I am certain I have not seen a group love each other so well.

So, those are a few thoughts. I have at least 10 more significant examples and I think you will too if you take the time to really audit these unexpected gifts.

Have the best weekend leading up to our week of thanks with family and friends.

A Day of Honor – Veteran’s Day 2018

Today is always one of my favorite days of the year. I don’t think anything captures the heart of America like Veteran’s Day.

The men and women who have served, their families, and the communities that circle around to honor them, all give me pause and the inevitable lump in your throat response. One of the most powerful scriptures says that “There is no greater love than to lay down one’s life for one’s friends.” (John 15:13)

Today, we honor your great sacrifice, your willingness to immerse yourself and your families in what truly is the greatest display of love.

Our country has been built on the backs of men and women who have served with honor. There is no doubt in my mind that this required pushing through fear and all manner of stress as they faced the unknown. That level of commitment and honor for America is why we are all in a free democracy today, in what I believe is and always will be the greatest country in the world. My heart is overflowing with gratitude. I hope that we will all let this day live on day after day as we strive to serve well with love for our country.

10 down, 2 to go… Let’s dive into THANKFULNESS

November is fantastic! The home stretch is in view and we should be sure to take account of the year and especially those people, lessons, and experiences that we need to show gratitude for. Some thoughts to kick start your mind…

Anything new in 2018?

Friendships, career changes, schools, homes, vehicles, trips, and yes, new arrivals! (I have some friends that have new babies or grandbabies — and oh my, that is the best thing to be thankful for!) 

Any lesson that has stuck with you?

How you handle transition? What you need to be the best version of yourself (sleep anyone)? How do you learn the best? What is your greatest teacher?

Anything painful that is stretching you?

Yep, I think we have to be thankful for those things too… annoying I know!

Anything that has brought you true joy?

Pets? Friends? Experiences? A simple conversation? A lunch date with your favorite friend? 

This list could honestly go on and on. I sit here and begin to reflect on ALL that has filled the last 10 months, and I am literally AMAZED by the blessings and gifts this year has brought. I will be honest and say it has been pretty hard as well, but even the tough parts are deep with meaning, serving as a part of my journey that I respect and appreciate.

I hope you will take some time to begin a month long process of identifying what those things are to you. I feel you will truly be blessed by what one year can bring. I am prayerful that you will find yourself with a big grin and a heart full of the magic of this life, knowing you are fully loved and fully in the process of achieving your purpose.

It’s better — truly better

Rewind! This post is a throwback to last fall. An oldie, but a goodie!

I am always fascinated by what makes a place “all of the rage.”

You know, those cult-like places where folks like us stand in line for hours waiting for our share of their awesomeness. In KC, there are several of these, but my favorite stand out right now is an ice cream place called BettyRaes.

(Photo creds: Canva)

It is SO HOT that Trip Advisor named it a top 50 “ice cream shops worth traveling for.” And it’s only a few years old, if that. Believe me, folks do travel for it and most days the line is out the door. But why? (Other than the s’mores sundae with coffee ice cream — pretty much is the best thing I’ve ever had…)

My perspective: It’s better. As in truly better.

It has created a unique offering via it’s menu. The service is better. The shop is community focused.

As Seth Godin, the famous marketer, would say: it’s achieved the notion of BETTER.

As we think through how we serve better, let’s think about what else we can do better. Be kinder, more focused on those around us, more open minded, more giving, more courteous drivers, more patient (that one resonates with me!), etc…

If you are in business — profit or non-profit — how can we be deemed “worthy” of a line out our door? We start by looking in the mirror and identifying areas where we can be better, and then we dive deep to get to worthy… and ideally, sustainable.

Your ideas are welcome!

(Here’s a song to get you in the mood and the mindset!)

Simple Thoughts Sunday: Staying in the spiritual gym

Happy Sunday!

Just like our bodies need us to focus on building muscles, exercising our cardiovascular systems and eating healthy, our spiritual growth needs a game plan to ensure we are operating optimally. I loved this concept and thought it was worth sharing.

The three key ideas I captured were…

  1. Staying disciplined.
  2. Lifting the word of God.
  3. Understanding that “resistance” is what makes us stronger (exercising faith).

A simple thought really, but powerful nonetheless.

If we are able to stay disciplined in our spiritual life we will be stronger. We will be able to better handle what comes our way and perhaps be more grateful along the path.

If we focus on the truth we find in the word of God, we can be sure our minds don’t get off track and run down a rabbit hole that isn’t speaking life into us. If we can understand that challenges and resistance can help us stretch and grow we will be less frustrated and make meaningful strides. I believe that takes faith and exercising this is a daily grind. It is a constant commitment to change our thoughts and recognize that God’s plan has us right where we are supposed to be… if we listen, we will know how that plan is supposed to unfold.

Cheering you on this week!

Stumbling upward… Going beyond the easy button in the diversity conversation

I like to tackle tough conversations. I always hesitate a bit to throw it out on the blog, but I need to be more brave.

There is a literal jewel of a book that just came out recently, “How Good People Fight Bias – The Person YOU Mean to Be,” by Dolly Chugh. It’s probably the most powerful book I’ve read on the topic, taking on the ideas that stir in many of us in a fresh way. The concept of “stumbling upward” in the pages made me want to spend the rest of my days doing just that: striving to be better in all aspects of my life. In this particular topic of understanding tolerance and diversity, I am certain I can grow meaningfully.

In the book, Chugh tells the story of two well-meaning business guys, “Fitz and Zach” who brought the “Unconference” idea to Chicago. The idea of the “Unconference” is to bring together a network of people with agendas created on the spot, generating much energy and innovation. The organizers are responsible for the who, when and where of the event. These two guys, started with their own network, initially 118 people and only 14 women – most men being white. When called out on by the audience, they both were quite embarrassed. They didn’t realize that their networks, unintentionally, had become a bunch of people that looked like them. It was a true “bro-fest,” as the book refers to it. Once their awareness was made clear, they were able to correct their ways and begin developing networks that broadened their homogeneous network.

“They asked people to nominate people “more amazing than you.” One time, they asked people to nominate “women and minorities.” Another time, they asked participants to nominate people “who don’t look like you, if you usually are in the majority.” No method was perfect, but every attempt was a stumble upward.”

By 2017 their events had equal numbers of men and women and diversity was evident. Chugh introduces concepts that we all need to be aware of, including ordinary privilege, willful awareness and others. These topics are important. We all need to be more aware, like “Fitz and Zach.” What would your event look like if you hosted one? We need to understand the issues, and can do so by reading books such as this, attending events, expanding our networks and conversations. If we want to serve well for both our generation and those that follow, we should consider this a critical learning opportunity. I’m in.

Emotionally exhale this Labor Day weekend

(Photo Creds: Canva)

How are you making this Labor Day weekend count? I like to think that this holiday isn’t just about taking a break, but rather about emotionally exhaling.

This weekend used to wind down the summer before school started. Alas, that isn’t the case anymore. August’s onslaught of obligations, activities, etc. are in full force for most of us. But wait, didn’t summer just start? So obviously, Labor Day weekend is a really good time to take a breather.

“Emotionally exhaling” doesn’t take much. (That’s sort of the point.)

Reading, life planning, sharing a meal or two with friends or family, a visit to the farmer’s market, and  a chance to take in the last days of poolside bliss. Those work for me, but for others it’s about rock climbing, marathons and shopping extravaganzas. Reflect on what this weekend should look like for you based on the season of your life. Be a little selfish – you deserve it.

There is a great book that came out a few years ago called “The Best Yes” by Lysa Terkeurst. It calls out to us to make the best decision for ourselves at that given moment and season. So, what does your soul need this weekend? There is still time to make it happen.

Whatever you do with the rest of your long weekend, I hope that you will emotionally exhale.

Reveal your true self: Accelerating your relationships

I’m in a relatively new role at work, and one of my priorities has been to both get to know my entire team and to give them an idea of who I am — including my personal and professional goals.

There’s no surprise, that I loved hearing the story of Doug Conant — former CEO of Campbell Soup Company — who shared the philosophy that conveying a full picture of who he is right away to his team, including what he stands for and wants to accomplish was critical to his personal mission. When he took over, he was faced with reversing a severe decline in market value and “re-energizing” the culture. Conant led the company to deliver excellence, including world-class employee engagement in the 10 years he served as the company’s leader.

So, how does this point us to serving better all around? Here’s a quote from Conant that I loved from the Harvard Business Review, “Leadership is a Conversation” series, (Groysberg/Slind, June 2012):

“I explained that my goal is to take the mystery out of our relationship in a personal way, as quickly as possible, so that we can get on with the business of working together and doing something special.” 

Is that not brilliant? So, YES, it is my feeling we can all learn something here. Both in my personal relationships (and certainly work relationships) I have found that the more we are able to share our true selves — be transparent, honest and authentic (with a positive approach…) — the quicker we are to move forward.

More often than not, when we are able to take out the “mystery” factor, we are able to forge ahead. I love this. Just today, in fact, I experienced two of my team members at work came together to reveal themselves and, as a result, are on a better path.

Do the people you “do life” with know who you truly are? Is there an opportunity to advance your relationship so that you can truly being “doing something special?”

Have a great Labor Day weekend!

Let’s be GENEROUS with our love and praise

It’s so natural and easy to be generous with our love – at least with some people in our lives. This picture draws to mind a grandfather and granddaughter, which reminds me of those in our close circle who we are able to embrace so much easier (most of the time, that is…). That’s a good thing!

Today, however, I’m thinking about how to be generous with love with all people. It’s absolutely essential that we all learn or grow this character quality of generously giving love, praise and gratitude. It makes our world the best place, when we all come to the table with this approach and attitude. Here are a couple of things that I am contemplating:

  • Too often, we jump into a conversation – let’s use the business world as an example – and start right into the topic at hand. We establish meeting agendas and construct our days with a focus on getting the work done. That’s America in action.

    What if we all held ourselves accountable with setting up every conversation, every meeting agenda, every day with the focus on people first? What if we genuinely took time to express genuine praise, or to share a fun story to highlight someone’s wins? What if? Wouldn’t it be nicer? Wouldn’t the energy increase? Wouldn’t the culture and momentum of the team build?

  • I’m also giving thought to the fact that there is so much power in the written word. Let’s not forget that while our schedules heat up with back to school, sports and a renewed focus on wrapping up the year strong, that we need to stop and generously offer words of encouragement. A tiny post it note of thanks will often be found on someone’s work space wall, home desk or tucked in a wallet for months and years to follow. People need and want to be recognized. That’s all people, regardless of status, title or age. If our schedules somehow get in the way of putting pen to (actual) paper, then I would submit that generously sending text messages or emails are also powerful. Those, like the post-it note, can be screenshot, and will serve as an ongoing reminder to people of their impact.

This is so important and I hope today that you will join me in being generous with your love and praise.

Immense, deep, fierce, profound… Beyond measure

Beyond compare

Beyond dispute

Beyond doubt

BEYOND MEASURE

Beyond number

Beyond one’s depth

Beyond Price

Immense, deeply, fiercely, profoundly.

(Thanks to Coopers dictionary for these incredible terms…perfect for today’s message)

What areas of your life have you been blessed beyond measure? This is the perfect day and week to dive into this idea.

Sunrises, sunsets, pets, a healthy and able body, the ability to help others, intelligence, teachers, counselors, friends, family… All of those are surely on the list.

What about the not so obvious? Hard times, loss, trouble, stress… To me, those belong in this category, too. Without the mire, I wouldn’t be where I am – I wouldn’t be so blessed. I wouldn’t be able to serve well, and to use my story to encourage others. The best place we can be today is in the pure gratitude of the adventure we are on.

The road that are straight, the roads that fork with no obvious direction, the unpaved roads, even the road that flatten your tires… They all come together to form a life that is blessed beyond our understanding – beyond measure.

Have a crazy great week. Many prayers and positive energy to you, your family and friends.