To Serve well

Serving with Excellence for a Life of Excellence

Creativity

Excellence is in the “small stuff”

Excellence: The Triumph of Humanity (Tom Peters)

“Janet Dugan, a health care architect, took inspiration from her recent experience having an MRI scan. While she was lying still and waiting, she noticed a small mirror that had been placed below the head support piece. It was angled so that she could see through the barrel to the radiology technician and make eye contact with him. ‘What a small thing,  and yet what a difference it made. I felt less alone. I was connected to another person at the very moment I needed support…  I firmly believe in the power of design to contribute to the healing process – that architecture can shape events and transform lives. But that day, in that experience, the thing that really gave me comfort was a tiny mirror about as big as a Band-Aid.”  – Tim Leberecht, The Business Romantic, via Tom Peter’s opening in his new book, The Excellence Dividend.

I am a huge Tom Peters fan. And to me, he is the single greatest leadership expert of our time. He is 75 now and smarter than ever. His new book is an instant classic and we will all be better for it.

Today, as you think through your work week, I hope you will remember this story which is literally the first few words of the book. I hope it sinks in and that you look inward to your life, home, workplace and community and see what “details” or “small stuff” you could impact that makes the difference between “OK,” and “EXCELLENCE,” or even better, pure delight.

I am “delighted” when the local farm, Campo Lindo, (whose eggs I get at Whole Foods when the farmer’s market isn’t in season), has a little note in the carton telling me what is going on at the farm. Probably my favorite example is from my mother in law, who cared for the boys when they were young while we were working. Every single morning she would give them a typed up menu including a list of their favorite breakfast options, a la “Grandma’s Kitchen,” for them to circle their choice for the day. How cool is that? I am sure that they will never forget that extra attention to detail. I know I won’t. Excellence, details, and “small stuff” make all the difference.

Dive in to that idea today!

The Culture Connection: Why travel is a life priority

I have made travel a life priority.

Along the way, I learned that whatever your budget — and whatever your goals with travel — it can be done with a bit of research and flexibility. There are so many stories out there of poor college students backpacking across Europe, and travel blogs that showcase journeys around our vast world. This is encouragement to many, as travel can seem to be a goal achievable only after retirement, if at all. In my viewpoint, even a trip to the lake can be a much-needed cultural shift from our day-to-day lives.

As it pertains to my writing on this blog, I truly feel that in order to serve well (for me) that travel is essential to creating a greater understanding of the people we share this planet with.

Here’s why: Being immersed in different cultures allows us to stretch and grow beyond our normal experience.

I have learned that whether it be a trip to New York City, Chicago, San Diego, or abroad to say, Greece (or my current journey in Australia), the customs from the time they eat meals to the way they approach their day opens me to new, potentially life-changing perspectives.

For example, in bigger cities, you seldom see anyone overweight. This is likely due to their active lifestyles to some extent, with a dependence on walking as a major means of transportation. It forces me to consider how to incorporate more of that lifestyle into my own.

In most countries I have visited outside of the U.S., the pace of life seems to be less frenetic and more reasonable. Even the average vacation time they are offered by employers is almost triple what we find here in America. It ties to a focus on overall wellness, it seems. I believe our country has a lot to learn in this area. (Side note: I have not been to the Asian countries, which I understand are more hurried in their approach, and perhaps it is due to the size of the population.)

One of my favorite authors (Batterson) is known for saying “a change of place, offers a change of perspective.” That is so very true. Somehow, when you are able to remove yourself from your routine, your mind “shifts” to a neutral zone that allows you to more easily embrace the beauty that surrounds us, even in the seemingly simple matters. I believe that notion leads us to achieve creativity and engage in life with a more health focused approach.

I try to keep these short, so will stop here. As the North Face slogan goes, I hope that you will “Never stop exploring,” and I hope this has inspired you to travel, local or abroad — just get out there!

Let your SOUL catch up this weekend!

(Photo Creds: Our recent Paul’s Journey adventure)

I REALLY like this idea. Boy does my SOUL NEED TO CATCH UP. How about yours?

As you get ready for the weekend, I’d like to get your thoughts rolling around what this means to you.

Does it mean you need to hit the gym?

Spend some time in nature?

Spend some time alone? As in really alone… listening to what the universe is speaking to you?

Do you need to take a hot bath and think through a problem on your heart… or perhaps think about nothing at all?

Find some time to spend with your favorite sounding board?

Put together your master list so this holiday season is full of  joy and not flying by the seat of your pants?

A one or three-day juice fast to cleanse your body?

I can assure you I need more than one of these and I’d love to hear yours. Taking care of our SOUL and spirit is perhaps the most important thing we can do to ensure we are at our best and able to truly SERVE WELL!  Think about it. 🙂

BETTER

I am always fascinated by what makes a place “all of the rage.”

You know, those cult-like places where folks like us stand in line for hours waiting for our share of their awesomeness. In KC, there are several of these, but my favorite stand out right now is an ice cream place called BettyRaes.

(Photo creds: Canva)

It is SO HOT that Trip Advisor named it a top 50 “ice cream shops worth traveling for.” And it’s only a few years old, if that. Believe me, folks do travel for it and most days the line is out the door. But why? (Other than the s’mores sundae with coffee ice cream — pretty much is the best thing I’ve ever had…)

My perspective: It’s better. As in truly better.

It has created a unique offering via it’s menu. The service is better. The shop is community focused.

As Seth Godin, the famous marketer, would say: it’s achieved the notion of BETTER.

As we think through how we serve better, let’s think about what else we can do better. Be kinder, more focused on those around us, more open minded, more giving, more courteous drivers, more patient (that one resonates with me!), etc…

If you are in business — profit or non-profit — how can we be deemed “worthy” of a line out our door? We start by looking in the mirror and identifying areas where we can be better, and then we dive deep to get to worthy… and ideally, sustainable.

Your ideas are welcome!

(Here’s a song to get you in the mood and the mindset!)

Hello November: Making plans to finish the year strong!

(Photo Creds: Canva)

Okay so it is SO cold today here in KC I had to go with the fire.

Honestly I want fall back and pretty fast. We are 54(ish) days until Christmas (roughly eight weeks) and that means we are running out of time to knock off our biggest goals, projects and plans for 2017.

I know it will all come through like a rushing wind if I don’t sit down and plan a few things to finish strong and also to ensure I’m intentional with my holiday plans. Who are those friends, family and colleagues I really need to thank for helping make this year what it has been? What are the few things I “must” get done… Is there anything I’ve been putting off (of course there is), like budgeting (don’t forget this or these 56 days can show up late into 2018!), travel anyone? Health goals (uh-oh…)? Learning or books, etc.? Planned giving that needs to be addressed? How can I serve best this month? Who needs my help?

Okay, so that’s my insight today. I would love to hear what you are doing to plan a STRONG WRAP TO THE YEAR! We can all use all of the creativity and help we can get!

Rewind: 13 ways October delights!

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(Photo Creds: We Heart It)

(This is a throwback post from 2016 as we look toward how to make October great!)

I think October is my favorite month. I know I have a few that I have grown over time to love, but October is delightful… I’ve listed below some of my reasons why I say that. Take a moment to add yours in the comments! I think it would be fun to share and who knows, you might just get a great idea to refresh your own list.

  1. My No. 1 for sure… the COOLER weather: My dog is relishing in longer walks and gentle breezes. HIKING, and CRUNCHING IN THE LEAVES… INVIGORATING!
  2. The COLORS: The leaves, all manner of pumpkins and vegetables that look like pumpkins to me!
  3. COMMUNITY: It feels like everyone comes out and “GATHERS.” I like that idea of gathering. And with pop-up options like cider mills, pumpkin patches and corn mazes, what better time to hang out with old friends or make new ones!
  4. FOOTBALL! I do in fact love football, from little league, high school, college and the NFL! It’s just plain FUN!
  5. SOUP: My friend Nan always brings me soup. I love that! I also love finding a great butternut squash or pumpkin soup recipe. A bit of crusty bread and it’s the perfect meal, and as an added bonus, it soothes the SOUL!  (I promise my trainer, Amy, that I’ll add some protein in there!)
  6. BREAST CANCER AWARENESS MONTH: I love how America has embraced this and over time the rates of SUCCESS if you get an early diagnosis are greatly improved. Research is necessary and this campaign showcases how, if we galvanize the troops, WE CAN MAKE A DIFFERENCE.
  7. HOLIDAY SEASON SNEAKS IN: We get a glimpse but we aren’t fully deluged yet.
  8. HALLOWEEN: To be perfectly honest, until my boys were born I didn’t really embrace Halloween. I mean it’s okay and I loved to fill my pillowcase when I was in 3rd grade, but then it sort of faded. Now that my boys are in college, it’s fading again, but OH HOW FUN IT IS if you have little kids! EMBRACE EVERY MOMENT OF IT! Make fun punch with dry ice, set up a bobbing for apples activity, host a neighborhood pre-trick-or-treating party… It’s a BLAST!
  9. OCTOBER BASEBALL: Last year in particular, but I still LOVE MY BOYS IN BLUE! FOREVER ROYAL!
  10. BONFIRES, S’MORES, ETC.! Being around FIRE IS PRIMAL and screams connectedness. The smell of the smoke… the whole thing is just perfect fun!
  11. BOOTS, SWEATSHIRTS, SWEATERS: If you are a gal, need I say more? If you are a guy, ask your favorite gal! She’ll fill you in!
  12. APPLES! Apple orchards, apple picking, cider, cider donuts, apple crisp, apple pie…         It’s fully AMERICAN and fully AWESOME!
  13. Last but not least… HAYRIDES: YEP, HAYRIDES. I need to find one this year. There isn’t anything more fun to me, than a simple trailer, some HAY, and family, friends and complete strangers! I hope you’ll find one too!

“Fall has always been my favorite season. The time when everything bursts with its last beauty, as if nature had been saving up all year for the grand finale!”  – Lauren DeStefano

Capturing our best thinking… “THE” FLOW

I love coffee shops! That is where I do my best thinking… specifically, Black Dog coffeehouse in Lenexa. A bit off of my normal, beaten path, it’s just the perfect hideaway to get the “juices” flowing.

My second choice would be a good walk through trails or any place with an abundance of nature – the trees and creek types are my favorite.

There has been much written and researched on the concepts of “creative thinking” and just how we humans enter a state of “flow.” A place in our minds where we can really feel the ideas rolling.

Susan K. Perry, PhD and Social psychologist, speaks about the “busy mind: fragmented,  unfocused, distracted, too many things on your mind.” Sound familiar? The opposite of which is “THE” FLOW that I am characterizing. According to Perry, “FLOW: loose, relaxed and focused.” My guess is that many of us need to be able to get into this “FLOW” state more often in order to bring our best work.

Experts say that we can indeed achieve this state by facilitating certain conditions that optimize our thinking, offer a quality of awareness and creative expression. Here are 5 ideas that may help you achieve “FLOW” and produce your best work. (RE: Myrko Thum)

  1. Direct your Focus ACTIVELY – Direct it to what you want to achieve… Take the focus OFF of the not so good. (This includes environmentally setting yourself up to succeed, minimizing interruptions)
  2. Choose your most important task – Concentrate fully on the one thing that is most important at the moment
  3. Focus all of your attention with intensity as your task. (Again, no interruptions, cell phone out of the way, etc.)
  4. Do it for a set amount of time – 30+ minutes. Flow cannot happen in an instant.
  5. Stay with the task until it is finished. This will help you to feel accomplished and desire to get back into the “FLOW” or “ZONE” for the next task at hand.

The bottom line is that training your mind to develop a sharp metal focus is a key skill for success and self improvement and peak performance.

Go all in and OPTIMIZE THIS WEEK!

The magical moments of summer – What are yours?

(Photo Creds: We Heart it)

Summer is truly magical. Tomorrow marks the first true day of summer, although for those of us whose kids have now been off a month from school, it feels like it must be almost over. My encouragement today is to let summer SHOW OFF the MAGICAL MOMENTS. Hit the patios, have a water gun fight, watch the young and the old jump through the sprinklers (we need to see more of that…), take a road trip, enjoy late night conversations while the days are long, get out from the front of the TV and finally, jump in fully.

We are just about at halftime for the year (July 2nd-ish) and it’s time to begin to think about the RESET. Before we do that, let’s make a commitment to REJUVENATE and not let the magic of summer go by. Not even one week of it.

I’d love to hear from you all today on what your favorite summer activity or treat is. What brings out the child in you? Give us all some ideas to get our thoughts generating…. Here’s some I thought of:

  • The ice cream truck! I always love the ice cream truck. The Neapolitan ice cream sandwich or some flavor of bomb pop! Anyone else?
  • Fire flies… I still get a huge smile out of watching kids capture fire flies….
  • Fishing… I don’t really do this enough, but the thought of it makes me smile…
  • Starlight Theater – I hadn’t been for years and my mom and I went last year. It was FABULOUS. Simply charming.
  • State fairs (or at least the idea of them) and people watching at any festival.

YOUR TURN! Don’t be shy. We all need the inspiration!

Introducing WAFFLES! Because we all need to have more fun!

Last Sunday we brought a new puppy into our home. Much to our surprise, it was incredibly difficult to come up with the PERFECT name. We had some great ideas from friends and family across the country, so thank you! We also had some challenging family group texts… it seemed we couldn’t reach consensus. I wanted a name that represented this stage of life: strong, adventurous, travel, brave… We just couldn’t seem to nail it down and now I know why – I needed a change of heart.

One (late) night – during the puppy’s midnight “wake up and go out…” session – I laid awake thinking about changing my direction. My mind went to something FUN, something that would make us all laugh. I was going to wake up and research fun, giddy & humor in all languages and come up with a few new ideas to toss out to the family. I think my initial idea is still good, but LIFE CAN BE PRETTY CHALLENGING, so adding a SPARK OF FUN made total sense.

When I woke up, one of my boys had sent a few names on a late night text. One being WAFFLES. It was JUST PERFECT!

How can you call the name WAFFLES and not laugh? Not only is she the color of waffles, but my boys often visit Waffle House with Pa Pa Mallory. So, there you have it…  FUN, APPROPRIATE and IT BRINGS UP GREAT MEMORIES of someone we all LOVE.

I had a few folks suggest I share this for today’s blog post! Can’t wait to share more puppy stories along the way! I hope it will challenge you to incorporate FUN into your life this week!

Cultivate… something that brings joy

(Photo Creds: We Heart It)

I love the idea of community gardens. If you aren’t familiar, community gardens are managed by a collective group of people, generally to meet a need in a community. That might be an area that doesn’t have access (financially or otherwise) to fresh produce, but also teaching. No matter the reason, it is a positive initiative that brings great value to our communities… and improves health and happiness.

Our church is doing a sermon series right now on the idea of “cultivate.” This has me thinking about areas in my life where cultivation is needed.

Cultivate has a double meaning, one being to prepare and use land for crops or gardening. We do this by tilling, plowing, fertilizing, mulching, watering, weeding, etc. It is HARD work as anyone who has run a garden knows. The second meaning, according to Google, is to “acquire or develop” a quality, sentiment or skill.

The two definitions are connected, as it is my thought that anything that is developed requires a level of passion and good ole’ fashion work.

I wrote down the word “joy” in my program on Sunday. I’m not sure if that was an example given, or if I felt that was the immediate area I could use some FOCUS on. JOY is so important. I am usually an evangelist for SPREADING JOY in our world, and feel like we all need to consciously keep that top of mind.  The momentum that comes from a “joy campaign” can be incredible.

While you may have an area of your life that you want to “cultivate,” I am hopeful some of you will join me in generating some JOY in our homes, neighborhoods and workplaces! What can you do today to ELEVATE AND CULTIVATE JOY?